PRIVACY POLICY
Privacy Policy & Return/Refund Policy
Welcome to
SMITAAS HOLISTIC LIFE
&
AURORA CRYSTALS
. We are committed to protecting your personal information and your right to privacy. By using our website and purchasing from us, you agree to the terms below.
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1. Information We Collect
We may collect personal details such as:
Name
Phone Number
Email Address
Billing/Shipping Address
Payment Details (processed securely through third-party payment gateways)
We do not store your card information on our servers.
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2. How We Use Your Information
Your information is used to:
Process and deliver your orders
Provide customer support
Improve our products and services
Send updates or offers (only if you subscribe)
We do not sell, trade, or share your personal information with any third-party for marketing.
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3. Product Policy (Crystals, Spiritual Products, Candles, etc.)
All our products such as crystals, gemstones, candles, bracelets, healing tools, etc. are natural / handcrafted items.
Colors, shapes, sizes, and natural markings and inclusions/cracks on surface and innerside of the natural crystals may vary — this is not considered damage or defect.
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4. Return & Refund Policy (No Return / No Refund)
We do not accept returns on any products.
No refund will be provided once the order is placed and payment is completed.
For spiritual/healing services (Reiki, Tarot, Lama Fera, Numerology, etc.), there is no refund under any circumstances.
Why?
Because each product is cleansed, charged, and energetically personalized for the customer before dispatch.
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5. Damaged or Missing Item Policy
We ship with proper quality checks and secure packaging.
However, if you receive a damaged product or an item is missing, you must provide:
Mandatory Proof:
Clear Unboxing Video from the moment you open the sealed package (without cutting or pausing)
Note:
Photos, broken packaging, or videos taken after opening will not be accepted.
If Valid Claim is Approved:
We will provide:
Replacement for the same item (subject to availability)
No refunds will be issued.
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6. Shipping Policy
Delivery time may vary depending on location and courier.
We are not responsible for delays caused by courier, holidays, weather, or unforeseen circumstances.
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7. Service Policy (Healing, Tarot, Angel Work, etc.)
All spiritual services are energy-based and results may vary depending on the individual's openness and energy.
No refund or cancellation once booking/payment is done.
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8. Consent
By making a purchase, you agree to all the policies mentioned above.
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For Any Support or Queries
Email: smitaasholisticera@gmail.com
WhatsApp: +91 8530791440